Author: Steven Schwartz
Date: 07:41:45 01/07/99
Go up one level in this thread
On January 07, 1999 at 09:56:46, Randy Schmidt wrote: >On January 06, 1999 at 13:17:17, Steven Schwartz wrote: >>We have both faxed and emailed Mark Uniacke (programmer) and Applied Computer >>Concepts Ltd. (manufacturer/distributor) for answers to these posts. Hopefully >>some responses will be forthcoming shortly - either directly here in CCC or >>through us. As soon as I hear anything, I shall post it here. >>- Steve (ICD/Your Move) > >Steve, > >I have made you aware of this problem 6 months ago with HA6. >You basically gave me a canned response. I am glad you are >trying to resolve. I have been in contact with Mark Uniacke >for months also, and after jumping through a multitude of hoops, >I am still where I started....HA won't work with Hash Tables. > >I also note that now Gambitsoft has a warning on their "news" >page as well. MARK!! It's time to finally address this question! >I warned you that when the population moved to P2-450's this would >hit the fan....I just wish you had taken me seriously months ago. > >Btw....I think HA7 is probably the BEST program out there at 40/2. First, in the defensive mode... We spend a good deal of our day supporting chess software; I am not quite sure that the phrase "canned response" is fair. Sometimes the answers HAVE to come from the programmers because there is no way that anyone else can solve some problems except him. Now, the response, When we cannot solve a problem, we call upon the programmer to get involved. According to the response I received yesterday, Mark is aware of the problem and is working on it. We were told that as soon as he has an answer, we will have it. If you have been communicating directly with Mark, then you know exactly what we are told when we ask for support. What can we do? Generally, we do not refund money for software, but, conversely, we do guaranty that we will make software work or we WILL refund. Anyone who purchased Hiarcs 7 from us and has asked us for support and still cannot get it to work, may certainly return it to us for a refund. We do the best we can; most of the time that is good enough; occasionally it is not. - Steve (ICD/Your Move)
This page took 0 seconds to execute
Last modified: Thu, 15 Apr 21 08:11:13 -0700
Current Computer Chess Club Forums at Talkchess. This site by Sean Mintz.