Author: Lanny DiBartolomeo
Date: 21:45:58 01/11/99
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On January 11, 1999 at 16:11:51, Paul Massie wrote: >I don't know how many others share my opinion in this, but if they follow >through with this policy I will never again purchase any of their products. I >upgraded from Genius 5 to Genius 6 solely to get the 32-bit engine. Then I >discovered it wasn't included, so I had received only a new interface. This >left me feeling somewhat defrauded, but I can live with that for a while if the >32-bit engine is later included free. If they expect me to pay again for an >engine I already paid for once, they're sadly mistaken. And I won't let any >company take advantage of me twice this way, so no more purchases of their >products, regardless of how good they may be! > >It is interesting that with all the vilification Chessbase and >Chessmaster/Mindscape have received about their product strategies, I cannot >remember them (or any other company) attempting to perpetrate such an act on >consumers. It is incomprehensible to me that they would attempt such a thing >when there are so many excellent programs to choose from, all from reputable >companies with excellent customer service. > >Paul This is ridiculous,I was going to upgrade from genius5 but I waited to see how genius6 was 1st. When I found out it was basically the same engine I was pretty upset even though i hadn't purchased it, then i heard about the engine comming out so I decided to wait for the engine and now if this letter is true and not a misunderstanding, for this attempted ripoff alone I will not ever upgrade again to any genius products. If the message is true then they deliberately scammed the customers and i will not do business with a company like this.
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