Author: Frank Quisinsky
Date: 06:29:47 12/19/04
Go up one level in this thread
On December 19, 2004 at 08:34:30, Roger Brown wrote: >>After all my knowledge: >>If a person found a bug we have a bug report in our support forum or we got it >>by mail (we have no problem with it to discuss in an open way to bugs, one of >>the success secrets from Arena Chess GUI). The group of trouble makers like it >>to set bug reports (the most aren't bug) in three or four different fora. For >>what a reason ... a simple question each normal user can answer in selfwork > > >Hello Frank, > >I normally do not respond to your posts but this is an unpleasant exception. >You do realise that by responding here in this fashion you give the distinct >impression that Olivier is a troublemaker? Olivier is a trouble maker? I have spoke to Olivier? You are sure? I am sure that I don't have say that Olivier is a trouble maker. OH, I won ... A make a bet and I won :-) Nice weekend, have a lot of fun here ... Hope you too! Arena is a long time not a topic here! Sorry, but know I have to do a little bit around Arena! Different are working for a good results, other do it "only" with "WORDS". What are words and names in WWW ... But to have a result is much more interesting. Best Frank >I am sure that was not your intention. Perhaps your self-confessed discomfort >with the language (English) causes you to phrase your sentences somewhat >clumsily. > >:-) > >Besises that, please realise that your gui - a really good one I might add - has >flaws. All software does. Your response generally is not one to encourage >feedback. Think about it for a moment. Users are consuming their time, energy >and computer resources to use your gui. They are reporting problems. > >You are the net beneficiary of those comments, wherever they are made. > >Chessbase probably learns more about their software's shortcomings here than >from e-mails because the power users of Chessbase gui seem to frequent this >forum. > >Olivier has been a user and uabashed admirer of your gui. I suggest that you >encourage instead of discourage. > >>The second step is to find out the bug! >>And here we have a problem, no information about the bug :-) >>No mails from other users about such a bug ... where are the 100.000 downloaders >>with bug messages if Arena don't work :-) > > >I have a few bugs I have found but guess what, the abuse, innuendo and name >calling is not worth it. > > >> >>I don't like negative publicity, don't support it but of course the Arena GUI is >>more and more popular and we have to say thanks to the problem makers :-) > > > >Do you see what I mean? Criticise Arena and you are a trouble-maker? Microsoft >Windows is one of the most reviled pieces of operating software in history. Are >the critics troublemakers? > > > > This >>is what I cann't understand, trouble makers try to make troubles with the result >>that our GUI is more popular. This I wrote in the latest six years five trouble >>makers by mail and four of the trouble makers send as answer "Arschloch". :-)) > > > >There you go again with the names. Was Olivier one of the troublemakers? >Should the answer be no then of what relevance is this comment? > > >>At the moment I don't have such bug reports but after the >>knowledge I have is all possible because ... the GUI is too complex. The reason >>that Martin Blume have in the latest year the biggest interest to find out the >>bugs. Where are the persons in the latest year which reported after the release >>bugs, never read in mails or our fora? > > >Keep in mind that there are more users of Arena than there are persons >registered on your forum. I certainly am not going to register. I am unsure >that sending reports to you or your support team would be greeted with clinical >detachment based on your answers here. You therefore inhibit the very thing you >need to egt in order to improve Arena. > > >> >>Of each good questions we can give a good answer :-) >> >>And yes: >>We can speak about the "bug" if the programmer made a mistake. >>But if the programmer have an other opinion we cann't speak about a bug. >>A lot of users have to learn it! > > > >No Frank, we do not *have* to do anything. Think about it. > > >Later.
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