Author: Steve B
Date: 15:15:04 04/19/05
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well this is certainly a detailed auditor like question :) i will attmept to answer all parts from my own personal experience here goes: >I have yet to purchase a chess computer from a European seller, but there have >been several I have been interested in. Much of my reluctance is because I have > Stuff like, did you use surface or air >shipping? Any problems with either, as far as damage goes? ALWAYS use Air NEVER surface surface although cheaper can take up to two months to arrive from countries like Germany or Italy Air will take less then two weeks Air is very reliable and i have never had an item go lost on me Surface was also pretty reliable but i have had a few items never show up the shipping costs vary wildy from country to country with the UK being far and away the most expensive for overseas shipping Germany is pretty reasonable and about the same as here in the US and the same for Canada and Austrailia Is insurance>available and is it available to a level high enough to cover the more expensive>items? Have you ever had to file a claim? insurance is available but must be requested by the buyer the seller will then insure it when he ships it can be as high as you like and you will pay for it but personally i never take out insurance i went through the process once of filing a claim and it literally took more then a year and in the end i got less then half of my purchase price i think if a seller knows you have insurance he is less likely to come to an agreeable resolution of a lost item then if you dont have insurance the few times a computer was lost on me the sellers eventually agreed to refund a good part of the price and it was settled in a matter of a few months and not years whereas the one time i i lost an item that was insured the seller sat back and let the insurance company go at it my advice for whats its worth to you.. skip the insurance Does PayPal take care of all of the >exchange rates? yes they do when you pay with Paypal you simply indicate Euros (for example) then the seller will receive this exact amount and you will be charged the US Dollar equivilant > What do you do when the seller does not use PayPal? this is much more of a pain if the seller wont take Paypal then he will take a direct transfer into his bank account you can go to your bank to make the transfer but its a time consuming process and the bank fees are pretty hefty the best thing here is to have someone you know in Europe who will take Paypal make the transfer for you it dosent have to be a person from the same country so for example if you win a computer from Germany it will not be very hard for a person from the UK to make the transfer then you can reimburse them with Paypal just yesterday i won a rare Yeno from France and the seller will only accept a direct transfer so i asked a friend and fellow collector from Europe to pay for me and he did of course i arranged this with my friend well before i bid on the auction All in All my acquisitions from abroad have gone pretty much smoothly it just takes a bit longer to finally receive the computer no immediate gratification when buying from abroad :) International Regards Steve
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