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Subject: Re: Peter bug

Author: Peter Skinner

Date: 09:00:39 07/05/05

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On July 05, 2005 at 11:48:38, Christopher Conkie wrote:

>Peter, there is a bug submission form at Arena's website.
>
>If he find the site as you say, he should also see the menu item in......let me
>think now......the menu.

Yes there is a bug submission form at the Arena site. I know where it is, but in
case he doesn't, you should point him to it.

For many forums that I moderate I have prepared replies for questions that get
repeatedly asked. It saves time and energy. Sometimes what is most obvious is
the most elusive.

>The above statement is true but not valid anymore since you told have almost
>told him to reply by saying it.

That is _exactly_ why I posted that.

If he doesn't reply, then I won't answer his questions anymore. Arena is a fine
piece of software, and is an _alternative_ to other interfaces. Each and every
one of them lacks something from another one. It is just the way things work.

>Normal bug reports include details of hardware, software, what one is trying to
>do, what happens and all other settings.

I agree, but most people don't provide all the details until asked. This is
another unfortunate thing about the internet and the vast understanding of how
to get proper support.

>Those people who submit in this manner ALWAYS get listened too.
>
>Those who include no substantiative evidence tend to get ignored. We are not
>here to tell all and sundry how to roll a ball down a hill.

You shouldn't have to tell all how to roll the ball down the hill. You can
however assist them in getting it started.

>It is way too time consuming and serves no real purpose.

Again I am in full agreement with you. (Eeek! Twice in one 24 hr span.) :)

Peter



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