Author: Dann Corbit
Date: 16:13:43 09/06/05
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On September 06, 2005 at 19:00:28, Uri Blass wrote: >On September 06, 2005 at 18:49:19, Dann Corbit wrote: > >>On September 06, 2005 at 17:54:36, Uri Blass wrote: >> >>>On September 06, 2005 at 17:46:53, Dann Corbit wrote: >>> >>>>On September 06, 2005 at 17:38:42, Bernardo Wesler wrote: >>>> >>>>>....I (according to American Marketing Association estimates)assure they would >>>>>sell ten more times than nowadays...... >>>> >>>>At (therefore) what is probably a considerable loss. >>>> >>>>Development costs are fixed and are purely a function of headcount. >>>> >>>>Manufacture and packaging are fairly negligible (pressing a CD is less than 50 >>>>cents). >>>> >>>>Technical support for each engine sold will still be the same, and is probably >>>>the broad majority of the cost [as an average]. >>> >>>If the price is only 10$ then it is logical to give no technical support unless >>>the customer pay additional money. >> >>What commercial product would you buy with no technical support? >> >>Have you ever brought home a software product and then had trouble getting it to >>work? > >I think that in most cases I do not need technical support. I think it a tragic mistake to try to sell any software product with no technical support. I would complain about a product I bought for $5 in a bin without it. Most of the time, I can fix it. Sometimes, it will be some strange interaction of video driver or some other strange thing. Since chess programs invariably have a GUI of some kind, I think that sort of problem cannot go away. >> I have. If it did not offer any technical support, I would try to make >>it so that it could not be sold in Washington state, and I would probably >>succeed. > >The idea is not that the product will have no technical support but that people >will be able to buy it for cheaper price without technical support and if they >later change their mind and want technical support they will need to pay for it. A software program with no support it not worth anything.
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