Author: Dann Corbit
Date: 12:21:05 09/26/05
Go up one level in this thread
On September 26, 2005 at 15:05:04, Uri Blass wrote: >On September 26, 2005 at 14:52:45, Paul Jacobean Sacral wrote: > >>On September 26, 2005 at 14:45:14, Uri Blass wrote: >> >>>Only experts know how to install Fruit? >>>I can teach every child how to install Fruit in Fritz GUI easily. >> >>You are living in a fantasy world. Guess how many % of normal game software >>customers are interested in chess software? And from them, how many are >>interested in software not ready to play? > >I am not saying that a lot of people are interested in using fruit but only that >you do not need to be an expert to install it and every person with average >intelligence can understand simple instructions how to install it. I think you clearly do not understand the average user. If you know someone who does not know a lot about computers but who wants to install game software, have them try it for themselves WITHOUT your explanations. They are going to fail. On the other hand, the largest part of the audience who wants to install Fruit will be both computer saavy and highly intelligent. For the average user, a software product must answer every question for them beforehand, and require nothing more than clicks of a button, with all the correct blanks already filled in. And even in those cases, there will be a large volume of customers who still are not going to understand it. They will not bother to read the manual and will get angry and frustrated. To install software like this is trivially easy for you and me. But it is not easy for other people. In the same way, I guess that even with a book it will be hard for you to put a horseshoe on a horse. It is not a function of your intelligence at all, of course, but purely of experience and interest. You don't care how it is done and do not particularly want to learn. In a similar way, people who install software do not want to learn the answers to 5 installation questions. They just want to use it. This is a big handicap in figuring out how to install it onto their system. But that is reality. For people who have sold and maintained software products, I am very sure that you will hear this same strange story. I guess John Merlino, SMK, and the rest will sound like an echo.
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