Author: Uri Blass
Date: 21:16:33 09/26/05
Go up one level in this thread
On September 26, 2005 at 19:50:21, Dann Corbit wrote: >On September 26, 2005 at 18:46:18, Uri Blass wrote: > >>On September 26, 2005 at 18:14:29, Dann Corbit wrote: >> >>>On September 26, 2005 at 17:46:28, Roger Brown wrote: >>> >>>>On September 26, 2005 at 16:47:09, Dann Corbit wrote: >>>> >>>>>At some point, I think you will have to change your method of protection. >>>>>Consider if you sell 100,000 copies some day in total volume. For sure, every 5 >>>>>years almost all of those machines will change. Now, imagine handling the email >>>>>traffic. >>>>> >>>>>But while your volume is still low, I think that method will probably work fine. >>>>> It won't prevent me from buying a copy. >>>> >>>> >>>> >>>> >>>> >>>>Hello Dann, >>>> >>>>Needless to say, I am sure that they would love to have that problem. >>> >>>It sounds like a good problem to have, but imagine (if you will 50,000 emails). >>>Somebody has to read them. Somebody has to understand them and process those >>>requests. Calculate how many that is per year. Think of how many you could >>>process in one hour. You will quickly see that the $35 chess engine is costing >>>them a few hundred dollars for each one that they sell. Now, the problem is not >>>nearly so much fun. >> >>It is a lot of money but do not forget that it is based on the assumption that >>they also sell a lot. >> >>The main question is how many emails you get from one buyer. >> >>Even if you get average of 10 emails from one buyer and replying him cost 1$ per >>email then you still earned 35$ from selling fruit so it is 25$ per copy. > >At $25 per hour, $1 means that he can reply correctly and courteously to 25 >emails per hour. If you can find good tech support for less than $25 per hour, >it is not in the US. I think that looking for people from the US who do tech support when the target is people from all the world is not a good idea and probably it can be possible to find good tech support for clearly less money in other countries. Uri
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