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Subject: Re: Trouble to install Hiarcs 10

Author: enrico carrisco

Date: 01:49:16 12/24/05

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On December 24, 2005 at 04:46:51, Vincent Lejeune wrote:

>On December 24, 2005 at 04:46:01, enrico carrisco wrote:
>
>>On December 24, 2005 at 04:44:02, Vincent Lejeune wrote:
>>
>>>
>>>I can't install Hiarcs 10 on my home computer :-(
>>>Here's the error I get : http://home.tiscali.be/vincentlejeune/Install1.jpg
>>>
>>>Do someone knows what this mean ?
>>>What's the e-mail address for support @chessbase ?
>>>
>>>I tried :
>>>    support@chessbase.com
>>>    help@chessbase.com
>>>    hiarcs@chessbase.com
>>>    support@chessbase.de
>>>    help@chessbase.de
>>>
>>>I got for all address :
>>>
>>>"This is an automatically generated Delivery Status Notification.
>>>
>>>Delivery to the following recipients failed."
>>>
>>>
>>>Thanks !
>>
>>When you choose right click on 'My Computer' from the start menu, what service
>>pack and build of Windows XP does it display?
>>
>>-elc.
>
>
>Service pack 1

I am not positive of this but it _appears_ that it wants service pack 2
installed (Chessbase or Mathias would have to verify this..)  Are you able to
install that and retry the HIARCS 10 install?

-elc.



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