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Subject: Re: Questions to Jeroen Noomen

Author: Roger Brown

Date: 10:49:26 02/22/06

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>It is simply bad customer service. Expecting users to buy another product from
>another company, just to be able to use a an integral part of the product is a
>joke and suggests that care for customer satisfaction by the Rybka team is low.
>
>Robert



Hello Robert,

Isn't the rather clear inference to be drawn from the episode that the book is
*not* an integral part of the product but an add on?

I am not agreeing with the decision - for this and other reasons I will remain a
die hard Lokasoft fan - just pointing out another perspective which may explain
the actions taken.

Later.



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