Author: Uri Blass
Date: 11:03:13 02/22/06
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On February 22, 2006 at 13:49:26, Roger Brown wrote: >>It is simply bad customer service. Expecting users to buy another product from >>another company, just to be able to use a an integral part of the product is a >>joke and suggests that care for customer satisfaction by the Rybka team is low. >> >>Robert > > > >Hello Robert, > >Isn't the rather clear inference to be drawn from the episode that the book is >*not* an integral part of the product but an add on? > >I am not agreeing with the decision - for this and other reasons I will remain a >die hard Lokasoft fan - just pointing out another perspective which may explain >the actions taken. > >Later. No book is integral part of the product from the website of tybka Promised (first priority): Dedicated opening book by Jeroen Noomen it is not mentioned there that the buyer needs to buy an additional product in order to use the book and usually we expect to be able to use book of chess program that we buy. If the plan to release .ctg book is not changed then it may be the first time in history of chess that part of the people who bought a chess program cannot use a book for it without buying an additional chess program. Uri
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