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Subject: Re: on gambitsoft..is it safe?

Author: Steven Schwartz

Date: 11:55:52 04/22/99

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On April 22, 1999 at 02:15:53, alfred palang wrote:

>is it safe to order using ordinary email? it is not secured and i am very much
>concern. please help me.

We have many customers who are concerned about ordering on
an unsecured server, and many more who could not care less.

In our two plus years of experience in taking Internet orders,
we have not experienced a single problem with credit card theft
or fraud.

In fact, Jeroen van Dorp's post here on CCC is actually the first
time I ever heard of ANY problem (aside from the scare tactics
of some of the companies that market secure software) from anyone
who ever actually had a problem.

However, even though I do not think that there is a need for it, we
will have a secure server in place by the end of the summer because
the PERCEPTION of safety is sometimes as meaningful as the reality
to the consumer.

If I were a consumer, I would too feel better about a secure server
even though as a retailer, I feel there is really no need.
- Steve (ICD/Your Move)
P.S. For those of our customers who still feel uneasy about ordering
on an unsecured server, we offer the alternative of a toll-free call,
a fax, snail mail or dividing their credit card onto two separate emails:
one with the first half of the credit card number and the other with the
second half and the expiration date. If the odds are 5 million to one that
someone will intercept your Internet order, then they are geometrically
higher by splitting the order in two.



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