Author: Vicente Fernández Herrasti
Date: 08:02:10 05/12/99
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On May 12, 1999 at 10:37:07, Robert Ericsson wrote: >On May 12, 1999 at 09:02:45, Vicente Fernández Herrasti wrote: > >>If you read the Frequently Asked Questions, at the Gambitsoft website, you will >>see a statement that refers to the very few packages that have been lost in the >>mail, during the past year or so. Then, they say that if your shipment gets >>lost, Gambitsoft takes the risks. If I understand correctly, this means that if >>a shipment gets lost, Gambitsoft will replace the lost item with another one. >>Well, in my case, I bought a Fritz 5.32 upgrade in december and never received >>it. I wrote to Gambitsoft and Bert Seifriz wrote back something which can be >>interpreted as "Bad Luck, guy". I wrote back to tell him about his corporative >>"politique" of assuming the risk in the case of a lost shipment and he just >>answered that "this does not apply automatically". I don´t understand what he >>means by that. As far as I see, I know that Gambitsoft will not observe its own >>rules of the game, but I want to warn you, guys: Do not expect very much from >>Gambitsoft when it comes to comply with the terms of their own agreement. Maybe >>I just had bad luck, but thanks to them, I am even unable to use my Fritz 5.16. >>Do you think this is fair. Ask yourself, Bert if a serious company can garantee >>it assumes the risks and then, when the risks change from potencial danger to a >>factual reality, neglect the aforementined garantee. >>Vicente F. Herrasti >>Mexico > >Seems strange to me. I have ordered some 8-10 items over the last 2 years >from Gambit-SOFT. Only one has been broken. I then returned the bad disk >and received a new one without any problem. > >If Gambit-SOFT states that they take the risk they will (or must in your case) >do so. But apart from their statement I'm a little bit curious about what >happens if every customer states that their shipment have never arrived >(don't get me wrong - I'm _not_ saying that you do this!)? What does the >law say? Probably that the dealer takes the risk until the item have arrived!? > >For your personal problem with Bert: I suppose that he will answer you >by e-mail and not in this forum. > >Personally I think Gambit-SOFT is the greatest [Sorry Steven, I haven't >bought anything from ICD yet...]! I bought from them because everybody told me they were serious, but please read this: "Is mail transport safe? Yes! Last year only one of our letters (it was to the Philippines) disappeared. And GAMBIT-SOFT carries the risk in such a case." First, I thought just what you tell in your message, that is, How would they know if I am not lying? But then I read these lines in their own site. They are clear enough, I think.
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