Author: Micheal Cummings
Date: 17:36:45 05/12/99
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On May 12, 1999 at 09:02:45, Vicente Fernández Herrasti wrote: >If you read the Frequently Asked Questions, at the Gambitsoft website, you will >see a statement that refers to the very few packages that have been lost in the >mail, during the past year or so. Then, they say that if your shipment gets >lost, Gambitsoft takes the risks. If I understand correctly, this means that if >a shipment gets lost, Gambitsoft will replace the lost item with another one. >Well, in my case, I bought a Fritz 5.32 upgrade in december and never received >it. I wrote to Gambitsoft and Bert Seifriz wrote back something which can be >interpreted as "Bad Luck, guy". I wrote back to tell him about his corporative >"politique" of assuming the risk in the case of a lost shipment and he just >answered that "this does not apply automatically". I don´t understand what he >means by that. As far as I see, I know that Gambitsoft will not observe its own >rules of the game, but I want to warn you, guys: Do not expect very much from >Gambitsoft when it comes to comply with the terms of their own agreement. Maybe >I just had bad luck, but thanks to them, I am even unable to use my Fritz 5.16. >Do you think this is fair. Ask yourself, Bert if a serious company can garantee >it assumes the risks and then, when the risks change from potencial danger to a >factual reality, neglect the aforementined garantee. >Vicente F. Herrasti >Mexico I woulld find it hard to say you are lying, especially since it is the upgrade. Since you need the previous version, I would say if yu had ordered the full version then somethng might have been doubious. But in either case unless you order a more secure delivery then I say its buyer beware, and one reason I would never buy over the internet, and if I did I would make sure it was a secure or registered mail as to make sure that if somethings goes wrong then it can be tracked and there is proof that you got it or not. Either way I take these rules that online buying give that try to make you feel better but some are just there to take advantage. Not that Gambitsoft is doing that, cause I have also heard alot of good things about them too. But either way making it public on here is a good thing, cause if it was the case then showing that there might be some faults in his dealing might just push him to fix them. Plus Bert who would want two copies of upgrades, Full version yes, upgrades no.
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