Author: Steven Schwartz
Date: 19:25:09 11/25/99
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On November 25, 1999 at 18:18:45, alfred palang wrote: >ICD is a good place to buy online chessprograms.The person described in the >previous postings might be a new employee or someone not assigned to handle such >calls but it sounded very much that the person answering the phone was trying >his best to help. I find no offense with that person because he could have >answered the phone saying call back because he's busy mopping the floor! instead >he choosed to help. I think I talked to this guy when I was inquiring about >shredder 4 and he seemed amiable and tried his best to help.I called ICD >numerous times and every time had been satisfied with the staff. There is a >saying: "You can't please everybody", and I agree with this statement >wholeheartedly because my job entails me to deal with people everyday and my >experience tells me so ..thanks..Alfred Thanks, Alfred. You hit the nail on the head. Christmas came really early for us this year. We rushed to hire extra people to pick up the slack because we refuse to give in and start voice mail or implement some announcement like, "We really appreciate your business so please stay on the line and we will be with you in four hours." I think you are speaking of Scott. He is a nice kid and very smart, but he is still learning about chess software (so am I for that matter). The email is always answered by our software people. The phones are answered by whomever is available at the time. Just ask for a software person next time you call. - Steve (ICD/Your Move)
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