Author: Ted Sutton
Date: 11:11:53 01/29/00
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Georg: I did not ask in "an insulting way." However your comments were disrespectful and unacceptable. I suggest that everyone look at my first post and see that I am right. It is unfortunate the we get such hostile responses to a simple query. And I did post the 5 pieces. Before you issue mindless criticism, you should read the post. It is that sort of negative attitude towards customers which distinguishes bad service from good service. "The customer is always wrong." If a program hangs when a simple task is required, then that is a serious problem and is not solved my hostile and useless comments. We should contrast this with the polite and useful manner in which the Chessbase people respond to queries. On January 29, 2000 at 12:19:07, Georg v. Zimmermann wrote: >Hi, > >nice to see that some people who dislike Shredder actually give reasons why they >do. This way we can try to help. > > >> But when I try to set up a position to analyze in Shredder by using the >>File/Edit position choice, after setting up a position and clicking OK, Shredder >>always hangs. > >I'm suprised. Shredder has extremely few bugs. Could you please post what >position you are trying to set up? On my computer Shredder _never_ hangs. > >>So one cannot use the endgame CDs. In view of the absence of tech >>support from the Shredder creator. > >Well - Stefen posts here sometimes and also answers question if asked in a >polite and not insulting way. So maybe I don't understand what you mean? Btw: a >Shredder FAQ + Internet page would be real necessairy, I agree. > >Regards, >Georg
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