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Subject: Re: Shredder program hangs

Author: Georg v. Zimmermann

Date: 12:43:11 01/29/00

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Please,

> I did not ask in "an insulting way."

I didn't say you were. But look at the "SHREDDER SUX" threat to get an example.

>However your comments were disrespectful
>and unacceptable.

Sorry, didn't mean any offence. But you said "this program is of questionable
use". Is that nice ?

> It is unfortunate the we get such hostile responses to a simple query.

You query was "what use is such a program?". Did you expect an answer on this ?


> And I did post the 5 pieces.

Thats wrong. And you still havn't posted the position you tried to set up. btw:
I think its a problem with your CD/driver.

> mindless criticism

Very polite, thanks.

> It is that sort of negative attitude towards customers which
>distinguishes bad service from good service.

Pardon me? I have nothing to do with Millenium Inc. And Steffen has a very good
attitude! He has been very friendly and made nice comments to some very off the
wall suggestions by me.

>  We should contrast this with the polite and useful manner in which the
>Chessbase people respond to queries.

I still can't print more than one game at once from Fritz6. :-( (a chessbase
product).


--Georg



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