Author: Dave Gomboc
Date: 02:43:31 02/08/00
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On February 07, 2000 at 20:09:32, Frederic Friedel wrote: >Will check this out. I have sent the game and your messages to the programmers >(Matthias and Mathias). Hope to have an answer tomorrow. Tech Support Rule #1: Don't ever suggest that you hope to have an answer tomorrow! <grin> It's too easy to get burned by underestimating the difficulty of a problem, and even if you don't, the customer will often have this expectation that their problem will be solved just like that (<snaps fingers>). Better to say that people are on the case, and promise to update the individual in the next day or two as to how things are (or aren't) progressing. Just my opinion, based on learning the hard way. :-) Dave
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