Author: Robert Hyatt
Date: 08:22:44 03/28/01
Go up one level in this thread
On March 27, 2001 at 19:43:28, Albert Silver wrote: >On March 27, 2001 at 16:12:59, Robert Hyatt wrote: > >>On March 27, 2001 at 08:40:24, Albert Silver wrote: >> >>>On March 26, 2001 at 17:51:02, Robert Hyatt wrote: >>> >>>>That isn't the problem. IE I hate Toshiba and will _never_ buy another of >>>>their products for any reason. >>> >>>Same here. I have a Toshiba Pentium 100 notebook paperweight that Toshiba >>>refuses to fix (and I'd pay for the fixing, so that's not the issue). Why? >>>Because it was bought over 4 years ago and I no longer have the receipt, but >>>unless I can _prove_ I am not a thief, they won't touch it. That isn't an >>>interpretation of the reason BTW, I was told that was the justification for >>>their position. NEVER again. >>> >>> Albert >>> >> >>I would suggest a nice letter to the US FTC (Federal Trade Commission). This >>clearly violates the constitutional presumption of innocence. Would suit me if >>Toshiba's import license was permanently suspended. No more of my business, >>ever. Right now I am happy as a lark with Sony... >> >>Better machine. Better people. Better attitude. > >Though the machine was bought in the US, it was in Brazil, at their central >offices here in Rio de Janeiro, that I was told this. I should have thought of >this immediately, but one becomes so accustomed to these small vicious >injustices here that many times one wonders if there is a point. Being very >American in this though I will talk to a close friend, and fine attorney, and >see what he thinks. Thanks for the tip. On second thought, I'll have him come >with me to hear them tell this to me again. With a recorder. > >I'll be honest though: the machine was very good for so long as it lasted. That >answer and the frustration from talking with all manner of representatives from >higher up in São Paulo also told me that they had a view of their customers that >I want no part in ever again. Yes, it was that bad. > > Albert In my case, Toshiba brought a faulty design to market, the T4900CT. It came with 8mb of ram. If you added more memory, the additional memory used a 32bit data bus rather than the usual pentium 64 bit data bus. And as a result, that memory was 2x slower than the original 8 mb. I bought this machine to do benchmark testing on. But when I added the new RAM, each time I ran a test, the program would get scattered in memory, and the more of it that was placed in the new 16mb module, the slower the program ran. I could not do _any_ performance tuning unless I took the extra memory out to make things consistent. When I contacted Toshiba, they denied this for months. It took myself and a hardware designer from Viking memory several months to prove what was going on. Toshiba, when presented with our evidence, said "tough. We designed it that way, we didn't make it public for obvious reasons, and no, we aren't going to do anything about it either." I chose to not pursue it further, although others sued Toshiba for some sort of horrible floppy disk fiasco. Toshiba lost that one. But they lost me as a customer _forever_. They wouldn't even discuss a refund, an exchange for a machine without the problem, or anything. Just the well-known "Caveat emptor".
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