Author: Thorsten Czub
Date: 12:08:39 09/19/98
Go up one level in this thread
On September 19, 1998 at 14:20:57, Keith Ian Price wrote: >>You are unbelievable stupid. >>Sorry. But i have to say this. >>The patch is for free. >>It was given to the customers for free. Why, please explain to me, WHY >>is it NOT A NICE WAY TO PAYING CUSTOMERS when we give something for free. >>Of course if the PAYING customers are to stupid to download it, although it was >>announced in rgcc... than i cannot help. >>Of course if the PAYING customers complain about something that was for free... >> >>Its the best you delete cstal from your harddisc. >>The best for us. The best for you. >> >>> Is it such a big deal to update the site so we all >>>can have the new version if it is free like Thorsten said. >> >>as i said. we deleted it. Now you get nothing. IMO exactly what you deserve. >> >>:-)) > >Thorsten, I wish that you would not answer posts that make you angry until you >have had time to cool down and respond normally. I realize that Mark has been >involved in a dispute with you recently over Fritz 5, but his comment just >indicated that he did not see it on the server. In December when the posts about >the new version were posted, I did not see them, or perhaps it was referred to >as the Paris version which is what version 284 was called, and I thought that I >had it. Therefore, you have also called me stupid for not downloading it when it >was mentioned in rgcc. i was referring to him saying that he thinks it is not NICE to behave towards customers. When we want to delete an upgrade version for free, we do it. and if we have reasons to do so, this is even better. but nobody can force us or even matthias wuellenweber to do what HE wants. customers and companies have an agreement. I give you the money, you give me the product. Thats all. no further rights. not further stuff. if somebody gets something for free, he has not increased his rights. he cannot complain. because nobody forces him to download. it is unbelievable. the customer is not the slave of the company and vice versa the company is not the slave of the customer. it is the same in a relationship between employee and employer. The boss has no extra rights. they have made a contract, and he cannot force any other rigth than that work that was defined in the contract. if he tries, i go and change the job and send my lawyers to get money from him. I have always supported matthias in the fritz-patch-discussion. Because i feel exactly the same. If a customer wants to make trouble, he shall argue with his wife or his children. he has no right to put his anger to other people. He shall better discuss with other people then. nobody has the right to imagine that other people would have to stand his anger and complaints and repititive behaviour just because he once has bought something. >I think you would be doing a far greater service to the >program you like so much, if you would give reasoned replies to those that ask >non-inflammatory questions. yes - but if he wants to get an answer, he gets it. it really seems he does not understand. maybe he has never produced something, never worked in this business. I have worked my whole life into this business. and i can tell you the normal customer is not behaving like him. there are a low % of people who WANT to make trouble. they have maybe a divorce at home, no friends or whatever psychy problem. when such a guy comes into my shop or into my area and wants to behave like wild man of borneo, i normally throw him out of the company. or call the police to throw him out (if he is bigger than me :-)) . this is ONE customer less, but i don't WANT customers like him. if even his wife does not want him, why shall i take him ?! > Even if they ask deliberately provocative questions, >a quiet answer would have a better effect. If you prefer, give no answer. But, >you only hurt yourself with these type of responses. i do not hurt me. i am in charge for whatever i do. And i stand to whatever i do. i have always accepted any decisions people do if they don't accept my behaviour. i remember i once worked into a computerchess company. the boss and i got into arguments about all kind of stuff and he fired me at least 3 times. It is the question how much you let other people make a slave out of you. i have never let anybody influence my life. and i stand to my decisions. >Please realize that I am not trying to attack you with this, just to help you >make your point about CSTal being a good program in a more effective manner, >since I also like this program. I hope that the statement that Chris will not be >releasing the program due to criticism is just a result of your frustration, and >is not a final decision. i don't see your and fernando's statements as attacks. why should i. you argue sensible, you point out logical. you behave civilized. and i like you. why should i react angry. but there are other people who behave different. since i don't need them, i let them go and do their life. i don't want to have them as friends. they can go wherever they want. and they don't have to buy cstal. in fact i hope they don't buy it. because i would not like it. >kp thanks for your nice comments. btw: chris is not allowed to post here. this is the reason only I am talking here.
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