Author: Terry McCracken
Date: 03:28:32 06/19/03
Go up one level in this thread
On June 19, 2003 at 06:13:20, Thorsten Czub wrote: >and not to deliver it IN the package. > > >such a product is against the german law. > >the law says: what is announced must be IN the product. >Otherwise the company is not allowed to sell the product. >customer has several things he can do. >e.g. law suit the company. send the product back and get the money >in return. > >We have also customer services who are happy to hear about >illegal announcements on products and who give you (for free) >a lawyer and law-suit the company for not fullfilling their announcements. > >So you must see that although chessbase is a german company, >although they have very good lawyers, they try (with junior8) >to make something illegal by NOT giving the customer the promised engine. > >The excuse that this engine does not exist is excuse. > >if it does not exist you can lawsuit them. > >the german magic-words are : Schadenersatz. Verstoß gegen Wettbewerbsrecht. > >the ministry of customer service is: > >http://www.verbraucherministerium.de/ > >it has an english and a french page too. > >also there is verbraucherzentrale hamburg >who could help you. > >http://www.vzhh.de/ > > > >IMO chessbase should excuse to the betrayed customer and >give them a free upgrade to whatever next coming engine (Gandalf?!). Actually I believe it's HIARCS 9. I really don't want to litigate ChessBase, overall they do come through and have an excellent choice of software, and great GUIs even if they are a bit buggy. OTOH I feel something should be done as if ChessBase gets away with this kind of practise, it may happen again and their business will suffer in the long run. Throsten, when you don't talk politics, you can be very sensible at times!;-) Terry
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