Author: Albert Silver
Date: 08:02:02 06/19/03
Go up one level in this thread
On June 19, 2003 at 04:39:12, Terry McCracken wrote:
I'm sure Amir has seen these complaints, but frankly I do not see what you
expect from him. He doesn't represent Chessbase, nor are Chessbase's actions his
responsibility. If you have a problem with the *engine*, that could pertain to
him, but as to announcements on packages.... complain to CB.
Albert
>Hello Terry,
>thanks for your mail.
>We did of course immediately correct the mistake in our accouncnemnt on
>www.chessbase.com. Fortunately we also managed to correct this in time for our
>adverts in the European chess magazines.
>As I wrote in my preivous mail there is simply no way to provide you with the
>engine that is mentioned on your DVD boox because it does not exist. So, we can
>only bag your pardon for this mistake. After all we are all only humans.
>
>Yours sincerely,
>Steffen Giehring
>http://www.chessbase.de http://www.chessbase.com
>ChessBase GmbH, Mexikoring 35, 22297 Hamburg
>(++49)(40)63 90 60 10
>
>
>-----Ursprüngliche Nachricht-----
>Von: Terry McCracken [mailto:nomad@easyfocus.com]
>Gesendet: Mittwoch, 18. Juni 2003 18:17
>An: Steffen Giehring (ChessBase)
>Betreff: Hello Steffen, Can We Work Out An Agreement?
>
>
>Hello Steffen,
>
>Would you be so kind as to offer a solution for this misunderstanding? I feel
>ChessBase should correct
>their mistake. It's good business to do so, and will
>only discourage customers if ChessBase doesn't
>compensate them in some way.
>
>Awaiting your reply. Thank You.
>
>Sincere Regards,
> Terry McCracken
>
>P.S.
>
>I'm not blaming you and realize you must be flooded with
>complaints, but ChessBase should IMO correct this rather
>glaring error, for it's cutomer base, it's the right thing to do.
>
>
>----- Original Message -----
>From: Steffen Giehring (ChessBase)
>To: Terry McCracken
>Sent: Wednesday, June 18, 2003 3:01 AM
>Subject: AW: I've Sent This Letter To Support, I'm Sending You A Copy...
>
>
>Dear chess friend,
>
>many thanks for your mail.
>
>Unfortunately there is a mistake in the text of the Junior8 DVD box.
>
>The Junior engine that played Kasparov in February was a version for
>multiprocessor systems only. In fact there is simply no single processor version
>of that multiprocessor engine. That's why the engine that played Kasparov is
>included on the DeepJunior8 CD-ROM only but not on the standard Junior8 CD.
>
>We bag your pardon for that mistake. Since there simply is no single processor
>version of that engine we will not be able to provide you with a fix/upgrade.
>
>Many thanks for your understanding.
>
>
>Yours sincerely,
>Steffen Giehring
>http://www.chessbase.com
>ChessBase GmbH, Mexikoring 35, 22297 Hamburg
>(++49)(40)63 90 60 10
>
>
>
>
>-----Ursprüngliche Nachricht-----
>Von: Terry McCracken [mailto:nomad@easyfocus.com]
>Gesendet: Mittwoch, 18. Juni 2003 04:13
>An: ChessBase GmbH
>Betreff: I've Sent This Letter To Support, I'm Sending You A Copy...
>
>
>Hello Again Hans,
>
>I have the proof that Junior 8 was advertised with Extra Junior Engines, at
>least one extra engine from the match!
>
>Two URL's are advertisments still up and one is a review on a commercial chess
>software site.
>
>http://www.chess4less.com/2-junior8.htm
>
>http://www.chesscenter.com/software2003.html
>
>http://www.bcmchess.co.uk/junior8.html
>
>If ChessBase would honor it's original statements, explaining Junior 8 came
>with two chess engines rather
>than one, I'd greatly appreciate it.
>
>I've been doing business with you for awhile and have 9 ChessBase Programmes, 5
>of which I bought from ChessBase directly. I want to continue doing business
>with you, and I also want you to honor your original advertisments.
>
>Best Regards,
> Terry McCracken
>
>
>Please honor your original advertisments as I was mislead by advertising on your
>site before you modified it, in my purchasing decision of Junior 8.
>
>Thanks!
>
>Best Regards,
> Terry McCracken
>
>===============================================================================
>
>As it stands it doesn't look like ChessBase will help.
>
>Amir if you read this please give us your opinion.
>We know it's _not_ your fault, it's ChessBase's,
>but maybe you will listen...I hope so.
>
>There must be a better solution...maybe a patch for Junior 8 to recieve the
>extra engines in single processor formats?
>
>I think it's a good idea, but I'd like to hear from you!
>I think other buyers would like you to give your take on all this as well.
>
>Best Regards,
> Terry McCracken
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