Author: Bert Seifriz
Date: 04:04:26 10/25/98
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On October 24, 1998 at 14:04:45, Dann Corbit wrote: >On October 24, 1998 at 13:44:17, Bruce Moreland wrote: >>On October 24, 1998 at 05:51:44, Bert Seifriz wrote: >> >>>I'd like to contradict you. Information like this is very >>>helpful for many people. In fact I am collecting these >>>mails sometimes in order to use it for others. How would anybody >>>learn anything if all went on in private email? >> >>No problem. When I buy software and there is a problem, I look through the >>documentation and do what it says. Or perhaps I'd go to the web site and do >>what it says there, perhaps others have had the same problem and there is >>something there that might even solve my problem. I don't understand why people >>feel the need to conduct the discussion in public. But if I am wrong about >>this, no problem. >I agree with Bruce [see my other post]. I think a solution to a difficult >problem might be posted. But most software companies I have dealt with have >technical support staff dedicated to problem solving of this nature. I disagree with you: 1) You always write about support staff. Do you realize that chess software is very often a 1 man company. How could anybody have STAFF??? People would be happy to make a living for 1 person out of their work. There is NO support staff anywhere in the chess software world from what I see. 2) You cannot even CONTACT some persons. Nobody on this forum knows where Richard Lang lives. I do not think that he has an email address, and if so he does not want to make it public. Same with some others. Now go to his producer and ask there, sometimes they can/will help, sometimes not. 3) You get answers from some programmers or some dealers sometimes, but very often you get nothing. ChessBase IS a company. On RGCC I read that they do not answer emails very often. Mindscape IS a company. Now ask them something about Chessmaster, and you will not find much help from the support staff there. 4) And by the way, the support staff of other non-chess companies is very often also very bad! So I see no reason why a problem which affects many OR ONLY 5 people in the world should not be discussed here as long as it is chess software related. Bert/gambitsoft.com
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