Author: Steve Lopez
Date: 06:40:05 05/04/99
Go up one level in this thread
On May 03, 1999 at 16:49:56, Roger D Davis wrote:
>So if Hsu were to approach Chessbase with the idea of somehow wedding his new
>board to Chessbase and the Fritz interface as an engine, thus offering the best
>analysis ever and the ability to generate grandmaster level novelties ad naseum,
>you think he would be turned down? :)
Maybe, maybe not. But *I* won't be providing tech support for it. I'll go get
another job. ("No, sir, to open up your computer you have to turn the screws
*counter-clockwise* to get them to loosen. What? You broke your thumbnail? Uh,
sir, you need a *screwdriver* to loosen those screws. The screwdriver's too big
and blunt to fit into the slot? Um, sir, you're holding the wrong end of the
screwdriver...", etc.)
Don't laugh. All of those supposedly apocryphal tech support stories you've
heard about on the Net are *true* (breaking the computer's "cupholder", people
removing the plastic shells from floppy disks and inserting them into the
computer using tweezers, trying to insert the CD into the computer while the CD
is still in the jewel case) -- I've experienced most of them myself. Among the
unique ones that have happened to me:
"Hold down the CTRL key..."
"On the keyboard or the mouse?"
"Double-click on 'My Computer'"
"Ummm, how can I double-click on your computer -- I'm not on-line right now"
I've also had people offer to pay my air fare to fly to their homes and install
Fritz for them (standard installation, nothing special, all you have to do is
spell "setup" correctly).
There's no way I'm going to try to talk somebody via phone through the process
of inserting a chip or card into their computer. No matter how much the chip or
card retailed for, the company would *lose* money on the tech support calls.
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