Author: Robert Hyatt
Date: 06:23:25 08/23/99
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On August 23, 1999 at 02:30:56, Thorsten Czub wrote: >On August 23, 1999 at 00:08:25, Dave Gomboc wrote: > >>>:-))) >>>You seem to be one of those customers who believe that when THEY want something, >>>other people have to jump. >> >>This is part of the customer-supplier relationship. If the supplier does not >>jump, customers may not come back. It's up to the supplier to decide on the >>cost/benefit of jumping or not jumping. >> >>Dave > >No - your point of view is wrong IMO. >A customer givs money. and gets something for the money. >if he wants the other guy to jump, he has to pay. that is incomplete. If the customer wants the supplier to 'jump', and the thing the customer wants is something 'extra' then yes, he ought to pay. But if I buy a new car, and it randomly goes dead as I use it daily, then I expect the _dealer_ to pay to get it working like it should. If he doesn't, then I still have one last statement to make: I can simply _never_ purchase one of his products again. The general business praxis is "the customer is _always_ right". Because _most_ businesses want the customer to return again and again... Obviously Chris can fix or not fix the bug. But word-of-mouth and dissatisfied customers can have a powerful influence on the future of CSTal. Heck, I fix reported bugs in Crafty, and I don't get a single penny for either the bug fixes, nor the original version. >the customer can choose if he wants to buy something in a shop. >and the supplier can choose if he wants to sell his product to this customer. >BOTH have the choice. >there is no POWER-relation. none of them has the power to force the other >side. both have the choice to do what they want. >it is the same relationship a boss and a worker have. if the boss wants >the worker to jump, and the worker does not want to, he can go and look for >another boss. not the boss alone has the power to decide, the worker has the >choice too.
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