Author: Ed Schröder
Date: 15:00:43 12/22/99
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On December 22, 1999 at 15:37:26, Tim Mirabile wrote: >Hi Ed, > >I spoke to Robert on the phone and in person today, and there is a real problem >which he and about 1 or 2 other customers have had. As he described, the >install program seems to freeze at the point where it indicates to "press any >key to start the installation". The red blinking cursor does not blink on his >machine and no keystrokes are registered. I even heard the beep sound which you >get when the key buffer is filled up after he tried several keys. He brought >the CD back to the store and of course it worked fine on my machine. We could >not restart in DOS mode and install from there because his computer dealer did >not provide DOS mode CD-ROM drivers (or at least did not set them up in the >startup files). The only other thing I can think of was that he had Windows 98 >Second edition, and I have the regular Windows 98 on my machine here. I will >try it on my home machine which does have the second edition to see if it has >the same problem. At this point it's moot as far as Robert is concerned, but I >am still curious... Hi Tim, The above reads as a hardware problem with the cdrom reader. Sometimes the laser signal is not well tuned or becomes to weak to read the cdrom. Ed >On December 22, 1999 at 04:40:29, Ed Schröder wrote: > >>On December 22, 1999 at 04:33:01, robert michelena wrote: >> >>>But the problem is I cannot even get to the installation. >>> >>>As soon as the pop up window shows, detailing the copyright information, along >>>with the prompt to hit any key to start installation, nothing happens. >> >>That's weird indeed. Do you by accident have 2 cdroms on your system? >> >>Other known trouble makers: >>- clean the cdrom (sometimes even a finger print can be the reason) >>- some cdrom players become very critical as the laser kind of burns out >>after some time. >> >>If you have the chance try to install on another computer to ensure the >>cdrom itself is good or not. >> >>Ed >> >>>I cannot even get it to install. >>> >>>Thanks again for your help. >>> >>>Robert
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