Author: Tim Mirabile
Date: 12:37:26 12/22/99
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Hi Ed, I spoke to Robert on the phone and in person today, and there is a real problem which he and about 1 or 2 other customers have had. As he described, the install program seems to freeze at the point where it indicates to "press any key to start the installation". The red blinking cursor does not blink on his machine and no keystrokes are registered. I even heard the beep sound which you get when the key buffer is filled up after he tried several keys. He brought the CD back to the store and of course it worked fine on my machine. We could not restart in DOS mode and install from there because his computer dealer did not provide DOS mode CD-ROM drivers (or at least did not set them up in the startup files). The only other thing I can think of was that he had Windows 98 Second edition, and I have the regular Windows 98 on my machine here. I will try it on my home machine which does have the second edition to see if it has the same problem. At this point it's moot as far as Robert is concerned, but I am still curious... On December 22, 1999 at 04:40:29, Ed Schröder wrote: >On December 22, 1999 at 04:33:01, robert michelena wrote: > >>But the problem is I cannot even get to the installation. >> >>As soon as the pop up window shows, detailing the copyright information, along >>with the prompt to hit any key to start installation, nothing happens. > >That's weird indeed. Do you by accident have 2 cdroms on your system? > >Other known trouble makers: >- clean the cdrom (sometimes even a finger print can be the reason) >- some cdrom players become very critical as the laser kind of burns out >after some time. > >If you have the chance try to install on another computer to ensure the >cdrom itself is good or not. > >Ed > >>I cannot even get it to install. >> >>Thanks again for your help. >> >>Robert
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