Author: James T. Walker
Date: 16:12:20 02/10/00
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On February 10, 2000 at 10:41:13, Melvin S. Schwartz wrote: >On February 10, 2000 at 08:09:31, James T. Walker wrote: > >>On February 10, 2000 at 02:20:49, Dave Gomboc wrote: >> >>>On February 09, 2000 at 20:26:29, Melvin S. Schwartz wrote: >>> >>>>Support? I e-mailed Oxford-Softworks and never received a reply. I then e-mailed >>>>Chris Whittington who referred me to Oxford-Softworks. I wrote him back saying >>>>that Oxford-Softworks has not responded. Chris Whittington then sent me the >>>>reply "FW: OS". I queried back if FW meant Forget Why? For What? or Forget >>>>Whittington? Anyway, thanks for your help, Jeroen. I actually seem to have done >>>>it by dragging the download into CSTal exe and replaced it with just using the >>>>mouse. I see that now there is the "Reduced Strength" tab so I expect all is >>>>well. I will check what you suggest and make sure it says 2.03. Very strange is >>>>the new version actually has fewer megabytes. >>>> >>>>Thanks again for your help! >>>> >>>>Mel >>> >>>Your wisecrack does sound kind of funny. :) But Chris probably has hired >>>someone to handle these tech support questions for him. When someone gets an >>>email forwarded from their boss, they generally follow up on it. I think in >>>that situation you should wait a day or two, and if you still don't hear back >>>from the techie, it's fair to email Chris again and say you're just not getting >>>customer support. Doing what you did lessens your chance of receiveing proper >>>support, because they may think you're just a crank. >>> >>>People sometimes treat techs badly: do they really think that will improve the >>>service they get? It's quite the opposite. Techs are usually pretty busy, and >>>often the people who shit on them are the people whose stuff ends up at the >>>bottom of the todo list. >>> >>>Here, it's a little different, you're treating Chris badly for doing his job. >>>That, I don't understand. >>> >>>Dave >> >>Well that sounds like good advice but I've been waiting since last May for >>answers to my email about bugs in CSTal-2.03. Apparently Chris has decided long >>ago that CSTal-2 is a finished product and he can live with the bugs. >>Jim Walker > >Hello Jim, > >It might interest you to know that I received a reply from OS support this >morning! > >Mel Hello Mel, I would be more interested if I received a reply from OS support today but I'm not holding my breath. Jim Walker
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