Author: Melvin S. Schwartz
Date: 07:41:13 02/10/00
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On February 10, 2000 at 08:09:31, James T. Walker wrote: >On February 10, 2000 at 02:20:49, Dave Gomboc wrote: > >>On February 09, 2000 at 20:26:29, Melvin S. Schwartz wrote: >> >>>Support? I e-mailed Oxford-Softworks and never received a reply. I then e-mailed >>>Chris Whittington who referred me to Oxford-Softworks. I wrote him back saying >>>that Oxford-Softworks has not responded. Chris Whittington then sent me the >>>reply "FW: OS". I queried back if FW meant Forget Why? For What? or Forget >>>Whittington? Anyway, thanks for your help, Jeroen. I actually seem to have done >>>it by dragging the download into CSTal exe and replaced it with just using the >>>mouse. I see that now there is the "Reduced Strength" tab so I expect all is >>>well. I will check what you suggest and make sure it says 2.03. Very strange is >>>the new version actually has fewer megabytes. >>> >>>Thanks again for your help! >>> >>>Mel >> >>Your wisecrack does sound kind of funny. :) But Chris probably has hired >>someone to handle these tech support questions for him. When someone gets an >>email forwarded from their boss, they generally follow up on it. I think in >>that situation you should wait a day or two, and if you still don't hear back >>from the techie, it's fair to email Chris again and say you're just not getting >>customer support. Doing what you did lessens your chance of receiveing proper >>support, because they may think you're just a crank. >> >>People sometimes treat techs badly: do they really think that will improve the >>service they get? It's quite the opposite. Techs are usually pretty busy, and >>often the people who shit on them are the people whose stuff ends up at the >>bottom of the todo list. >> >>Here, it's a little different, you're treating Chris badly for doing his job. >>That, I don't understand. >> >>Dave > >Well that sounds like good advice but I've been waiting since last May for >answers to my email about bugs in CSTal-2.03. Apparently Chris has decided long >ago that CSTal-2 is a finished product and he can live with the bugs. >Jim Walker Hello Jim, It might interest you to know that I received a reply from OS support this morning! Mel
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