Author: James T. Walker
Date: 05:09:31 02/10/00
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On February 10, 2000 at 02:20:49, Dave Gomboc wrote: >On February 09, 2000 at 20:26:29, Melvin S. Schwartz wrote: > >>Support? I e-mailed Oxford-Softworks and never received a reply. I then e-mailed >>Chris Whittington who referred me to Oxford-Softworks. I wrote him back saying >>that Oxford-Softworks has not responded. Chris Whittington then sent me the >>reply "FW: OS". I queried back if FW meant Forget Why? For What? or Forget >>Whittington? Anyway, thanks for your help, Jeroen. I actually seem to have done >>it by dragging the download into CSTal exe and replaced it with just using the >>mouse. I see that now there is the "Reduced Strength" tab so I expect all is >>well. I will check what you suggest and make sure it says 2.03. Very strange is >>the new version actually has fewer megabytes. >> >>Thanks again for your help! >> >>Mel > >Your wisecrack does sound kind of funny. :) But Chris probably has hired >someone to handle these tech support questions for him. When someone gets an >email forwarded from their boss, they generally follow up on it. I think in >that situation you should wait a day or two, and if you still don't hear back >from the techie, it's fair to email Chris again and say you're just not getting >customer support. Doing what you did lessens your chance of receiveing proper >support, because they may think you're just a crank. > >People sometimes treat techs badly: do they really think that will improve the >service they get? It's quite the opposite. Techs are usually pretty busy, and >often the people who shit on them are the people whose stuff ends up at the >bottom of the todo list. > >Here, it's a little different, you're treating Chris badly for doing his job. >That, I don't understand. > >Dave Well that sounds like good advice but I've been waiting since last May for answers to my email about bugs in CSTal-2.03. Apparently Chris has decided long ago that CSTal-2 is a finished product and he can live with the bugs. Jim Walker
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