Author: Dann Corbit
Date: 11:27:17 10/24/98
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On October 24, 1998 at 12:59:31, Don Prohaska wrote: [snip] > Well, Bruce, you took it on the chops with that post. I believe all you meant >was that when you have technical or customer service problems you should contact >the company involved. And of course you are right. But in this situation you >missed the boat and got wet! I think we all benefit when we find out that many >people are having troubles with a program. I was about to upgrade to Rebel 10, >but now I am going to wait a bit. The information has helped me. I'm sure it has >helped others. I understand what you were trying to say and I don't think you >should have been dumped on. A disagreement with your statement would have >sufficed. Don P. I might possibly agree with you, had we seen evidence similar to the following, "I asked the Rebel technical support staff and they were either uncooperative or completely unable to help me." That seemed to be missing. And why? Because (I'll wager) that step was never taken. When you buy software, most of the time everything goes well. But once in a while something funny happens. You are running a "Bogart-45" Clone PC. You have a bunch of strange hardware devices installed or some other unusual software configuration or whatever. In any such case, the appropriate channel for help is "THE APPROPRIATE CHANNEL." Technical support exists for a reason. We have technical machines. We have technical software. We have, well, technical problems from time to time. That is why persons are assigned to these tasks. Hollering "Help!" in an open forum such as this is very likely to leave a *wrong* impression. We don't see the 10,000 who installed successfully without a glitch posting here saying, "I just installed Rebel 10 -- no problems." You missed the boat, not Bruce (IMO-YMMV).
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