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Subject: Re: And the reason to purchase CSTal is what again?

Author: Shep

Date: 05:42:15 08/24/99

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On August 24, 1999 at 07:27:59, Thorsten Czub wrote:

>>What you are saying is basically "We sell something and once it's sold, it is no
>>longer our responsibility. If it is buggy, it's the user's own damn fault
>>because no-one forced him to buy it in the first place".
>
>IF it is buggy. try to show it in a law-suit. show evidence that this is
>a bug.

Again: you don't seem to follow jurisdiction. The producer has to prove that any
complained behaviour of his product is not due to a product fault.

>do you work in this field?
>i do. and i can tell you in the companies i have worked before the customers get
>the broken thing back and the producer tells them: it is repaired.

I do work in this field, and I tell you: if I treated my customers this way, my
employer would soon go bankrupt. A bad reputation can kill you quicker than the
eye can see in any business where you provide a service.

>the customer is the idiot. he has to pay for anything.
>he is the beta-tester. if the car kills him, not the companies problem.

Hmm, wasn't it a US car company that was recently fined BILLIONS of dollars
because of product faults...?

>in germany they do beta-tests with trains and the customers are the
>cats and dogs they do the pet-testing with.

Seems you're taking the "Everybody else is doing it..." escape.

---
Shep



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