Author: Thorsten Czub
Date: 04:27:59 08/24/99
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On August 23, 1999 at 07:32:17, Shep wrote: >Not quite correct. Thorsten, I suppose you did not follow contemporary >jurisdiction, especially in Germany? A customer purchasing a product has - >within reasonable limits - a right to a bug-free product. >If the product has faults that lessen its value for the customer, the latter has >a right for either >a) the supplier fixing the bug >b) reversion of the deal (money back) >c) compensation > >What you are saying is basically "We sell something and once it's sold, it is no >longer our responsibility. If it is buggy, it's the user's own damn fault >because no-one forced him to buy it in the first place". IF it is buggy. try to show it in a law-suit. show evidence that this is a bug. What i am saying is that no customer has the right to force the producer to do whatever he wants just because HE believes this or that. you buy a product. you don't mary the producer. you can hit your wife. but not chris, if you believe so : try it. >(Note I'm not taking a side in the particular subject whether this CSTal bug is >significant or not, but I'm criticizing your opinion about producer-customer >relations.) do you work in this field? i do. and i can tell you in the companies i have worked before the customers get the broken thing back and the producer tells them: it is repaired. or they give the ONE customer the complained product of another customer. nobody cares about customers. you live in a dream world. in the moment you bought that car, it is 5000 DM worth less. the customer is the idiot. he has to pay for anything. he is the beta-tester. if the car kills him, not the companies problem. in germany they do beta-tests with trains and the customers are the cats and dogs they do the pet-testing with. you live in a dream world. grow up. >--- >Shep
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