Author: Shep
Date: 04:32:17 08/23/99
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On August 23, 1999 at 02:30:56, Thorsten Czub wrote: >On August 23, 1999 at 00:08:25, Dave Gomboc wrote: > >>>:-))) >>>You seem to be one of those customers who believe that when THEY want something, >>>other people have to jump. >> >>This is part of the customer-supplier relationship. If the supplier does not >>jump, customers may not come back. It's up to the supplier to decide on the >>cost/benefit of jumping or not jumping. >> >>Dave > >No - your point of view is wrong IMO. >A customer givs money. and gets something for the money. >if he wants the other guy to jump, he has to pay. Not quite correct. Thorsten, I suppose you did not follow contemporary jurisdiction, especially in Germany? A customer purchasing a product has - within reasonable limits - a right to a bug-free product. If the product has faults that lessen its value for the customer, the latter has a right for either a) the supplier fixing the bug b) reversion of the deal (money back) c) compensation What you are saying is basically "We sell something and once it's sold, it is no longer our responsibility. If it is buggy, it's the user's own damn fault because no-one forced him to buy it in the first place". (Note I'm not taking a side in the particular subject whether this CSTal bug is significant or not, but I'm criticizing your opinion about producer-customer relations.) --- Shep
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