Author: pete
Date: 17:03:10 08/21/99
Go up one level in this thread
On August 20, 1999 at 12:23:05, KarinsDad wrote: >On August 19, 1999 at 17:43:36, Thorsten Czub wrote: > >[snip] > >> >>We have worked much on making CSTal think in the right situations. >>It would be a very easy thing to let CSTal interrupt search >>10 seconds or 1 minute before time runs out. >>Chris is too lazy and has no interest in programming >>stuff like this. he is interested in making the engine stronger. >>he has shown many times in the past that he is not interested in >>doing stuff he has no heart-beat for. >>even if it weakens the program. >> >>maybe it is very difficult for other people to understand. >>because they live a life to OPTIMIZE on quantifying things. >>But chris does not NEED to bugfix those things. > >This type of business immorality is the type of thing that makes customer's >blood boil. I recently purchased software which failed on my system due to my >system just barely making the minimum requirements (CPU-wise). I sent an Email >to the support group at the company and got back a message that due to the large >number of Emails, it would take 5 to 6 days to get back to me. 12 days later, I >sent them another Email. A month later, I have still not heard back from them. I >guess they figure that if they ignore the few customers who have problems with >their software long enough, those few customers and their problems will >eventually go away. > >CSTal is not free. If it has a bug, it SHOULD be fixed. Chris has no problem >taking the money from his customers, therefore, he should have no problem fixing >ALL of the bugs. Defending his actions shows that you are a true friend, but it >also shows a lack of concern on what is really important. As a true friend, you >should also be concerned about Chris' reputation in our small community, even >though Chris may not be concerned about it. > >Evidently, Chris has the freedom to ignore these types of things. But, that will >not endear people to him or CSTal. I made a decision some time back to NOT >purchase CSTal mainly on Chris' reputation. My choice. As it turns out, maybe >that was not such a bad decision after all. > >KarinsDad :| > > He concentrates >>and has the freedom to concentrate on doing whatever he wants. IMO >>a very privileged situation. he does not need to fix it, because he >>earns his money with other things. Amateurs have IMO the same priviliged >>situation. they don't need to do things they don't like. >>Ed or Marty or Matthias Wüllenweber e.g. have more pressure on their shoulders. >>They are forced to do certain things. If they don't do it, whole >>bunch of customers complain over the whole internet. As I agree that you have the freedom to buy or not buy everything you like for sure I don't agree with the thoughts about Tal. Some people don't seem to realize that Chris Whittington and Thorsten Czub are two different people and I don't think Chris ever would have said that losing on time is a cool feature :=) I was an early buyer of CSTal2 ; I didn't understand a few things and there were a few bugs still ; _everything_ was fixed , _everything_ was explained . The support was simply great , fast and friendly . pete
This page took 0.03 seconds to execute
Last modified: Thu, 15 Apr 21 08:11:13 -0700
Current Computer Chess Club Forums at Talkchess. This site by Sean Mintz.